Maya R. <maya@example.com>
Hi, thanks for the call on Monday. Could you send the quote we talked about? Also, does the price include new gutters?
Maya
One platform, one provider
Phone, dialer, SMS and email, powered by AI.
Business numbers, calling, texting and email from one provider, with AI voice agents and AI call review built in.
14-day trial · no credit card · set up in the browser
Numbers, IVR and ring groups. Pick a schedule, call the main line, press 1, 2 or 0.
Phone system
3 Numbers0 Unrouted1 Call flow2 Ring groups
You are the caller · Sam K.
Example Co.(555) 010-2000
Main menu
- (555) 010-2000
- Open · Mon–Fri 8–6
- IVR menu
| Key | Option | Goes to | Status |
|---|---|---|---|
| 1 | Sales | Ring group · Sales (4) | |
| 2 | Support | Voice AI agent · Support | |
| 0 | Operator | Voicemail · Front desk |
Ring group · Sales · ring all
- Alex L.Available
- Bri M.Available
- Chris K.On a call
- Dana P.Offline
Maya R.(555) 014-2231Example Roofing Co.
- Last disposition
- No answer · Sep 24
- Source
- Web form
Spring follow-up
- Maya R.Example Roofing Co.Queued
- Sam K.Example DentalQueued
- Priya N.Example Co.Queued
- Jordan L.Example StudioQueued
- Lee A.Example LogisticsQueued
Power mode: Dials the next lead as soon as you wrap up. Press Start campaign.
Agent script
“Hi Maya, this is Alex from Example Co. You asked about a roof quote last week. Is now a good time?”
- Confirm they still need the quote
- Offer Thursday or Friday for the visit
- Book it, then send the confirmation text
- Dialed
- 0
- Connected
- 0
- Voice drops
- 0
- Callbacks
- 0
Yesterday
Text sent · Alex L.
You:Hi Sam, Example Co. here. Your install is booked for tomorrow at 2 PM. Reply STOP to opt out.
Today
Text from Sam
Sam:Thanks! Can we move it to 3 PM?
support@example.com
Quote for the roof repair
Maya R. · maya@example.com · Assigned: Alex L.
- Call · Mon4 min · answered by Alex L.
- SMS · Yesterday"Email me the quote?"
- Email · TodayThis message
Write a reply, draft one with AI, or use a template.
AI call review
Maya R.
(555) 014-2231 · Inbound · Alex L. Recorded
- Alex L. · agentThanks for calling back, Maya. How can I help?
- Maya R. · callerI'd like someone to look at the garage roof this week.
- Alex L. · agentWe have Thursday at 10:30. Does that work?
- Maya R. · callerThursday works. Can you email the quote first?
Call analysisAI
- Outcome
- Callback set
- Sentiment
- Positive
- QA score
- 88 / 100
- Next step
- Send quote
Summary
Caller wants the garage roof inspected this week. Visit booked for Thu 10:30 AM; she asked for the quote by email before then.
Scorecard
- Greeting9
- Discovery8
- Next step set9
Text · Maya R.
Is Thursday still on?
AI suggestion Hi Maya, confirming Thursday 10:30 AM for the roof inspection. The quote is in your email.
Re: Roof quote
Hi Maya, thanks for your time today. The quote for the garage roof inspection is attached. See you Thursday at 10:30 AM.
AI draft
Phone
A business phone system that routes every call.
Give every team a Phonify number and decide where its calls go: a person, a ring group, an IVR menu or an AI agent, with business hours and voicemail set per number.
- Answer in the browser, on a desk phone or in the mobile app
- Business hours, holidays and after-hours routing
- Set a number up end to end in one wizard, then place a test call
- Local and toll-free numbers
- IVR menus
- Ring groups
- Voicemail
- Call recording
- Warm and cold transfer
- Conference
- E911 address per user
Dialer
A dialer for every kind of campaign.
Preview, power, super power, predictive or AI dialing, chosen per campaign, with local caller ID, a script beside the lead and compliance checks before each call.
- When no agent is free: hang up, play a voice drop or send to an IVR
- Wrap-up opens the moment the call ends
- Callbacks queue up with the lead attached
- Local, rotating or fixed caller ID
- Scripts
- DNC and calling-hours checks
- Text or email from the call screen
- Ringless voicemail
- Live agent status
SMS
Two-way texting your whole team can answer.
Text customers from your business numbers and work every reply in a shared inbox, in the same thread as their calls, voicemail and email.
- SMS and MMS, with an image, PDF, audio or video file up to 5 MB
- Assign, snooze and close, with internal notes
- STOP, START and HELP replies handled for you
- Templates with merge fields
- Live unread counts
- Text from the call screen
- Texts in the mobile app
Email in the same place as the call.
Connect Gmail to read, reply and compose inside Phonify, or send through your own SMTP server, with templates and merge fields.
- Connect a Gmail mailbox, or send through SMTP
- Templates with merge fields
- Send an email from the call screen, mid-conversation
- Gmail alerts in team chat
- AI priority and summary
- AI suggested reply
AI across every channel
AI that talks, acts and hands off.
Put an AI voice agent on any Phonify number or outbound campaign. It says it’s an AI first, can check your system mid-call, and passes the call to a person when it should. AI call review then scores the conversation.
AI voice agents
An AI agent on your phone lines.
Inbound on any Phonify number, or outbound on an agentless campaign. You set what it says first, which lead fields it may use and what it may do during the call.
- Disclosure first: callers hear it’s an AI before anything else
- Hands off to a person with a warm or cold transfer
- Redirects the call, or sends an HTTP request to your system
AI call review
Know what happened on an AI call without replaying it.
For calls your AI agent handles, AI call review turns the recording into a redacted transcript, a summary, the caller’s sentiment, a seven-category QA score and a suggested outcome.
- Card and Social Security numbers redacted from transcripts
- Checks whether the AI disclosure was played
- Analyse any AI call recording on demand from Reports
- Prompt versions you can roll back
- Only the lead fields you allow are shared
- Gmail alerts in team chat with an AI priority, summary and suggested reply
Platform
One network underneath every channel.
Phonify is your carrier: numbers, calling and texting come with your account, on one bill, and every outcome can flow on to the tools you already use.
Local and toll-free numbers
Numbers from Phonify, searched by area code, bought in the app and routed in the setup wizard.
Numbers: Local and toll-free numbersWeb phone, desk phone or your own trunk
WebRTC in the browser, SIP credentials for desk phones, or your own SIP trunk on the Bring-your-own-gateway plan, set up with our team.
SIP & devices: Web phone, desk phone or your own trunkYour lists and mailboxes
Upload leads from a CSV file, and send email through Gmail or your own SMTP server.
Email: Your lists and mailboxes
Works with
- WebRTC
- SIP
- Gmail
- SMTP
- CSV
Mobile app
Your office, in your pocket.
The Phonify mobile app puts each agent’s business line on their phone, so calls, texts and callbacks go wherever they work.
- Make and take calls on your business numbers
- Texts and the shared inbox, with notifications
- Callbacks with lead details, and your status one tap away
Solutions
Built on Phonify, for the team you run.
Sales teams
Reach more prospects without more tabs.
Power and super power campaigns, local caller ID, scripts beside the lead, and a text or email from the call screen.
Call centers & BPOs
Run every seat and every campaign from one floor view.
Predictive and power campaigns, live agent status, ring groups and IVR, DNC and calling hours.
Agencies
Run many client programs from one workspace.
Separate campaigns, lists, caller IDs and scripts per client, with every call outcome sent on to each client’s CRM.
Support teams
Answer faster, even after hours.
Route numbers to ring groups, IVR or an AI agent, with business hours, and voicemail, texts and email in one inbox.
Trust
Compliance and security, built into the platform.
Compliance checks run before every call, and the security controls are there for you to check yourself.
Compliance tools
- Consent ledger, internal and national DNC
- Local calling hours, 8am–9pm by default, checked before each call
- Automatic STOP/START/HELP replies; AI disclosure before the AI speaks
Account security
- Authenticator-app 2FA
- Trusted-IP allow-lists and sign-in approvals
- Role-based permissions and login history
Your data
- A separate database for every customer
- Webhook signing secrets encrypted at rest
- Security headers, including HSTS
Phonify provides the tools. TCPA and carrier compliance remain your responsibility.
FAQ
Questions before you start.
Is there a free trial?
Yes. 14 days with trial credits. Sign up with just an email; no card needed.
Do I need my own carrier?
No. Phonify is your carrier: numbers, calling and texting come with your account. Already have a SIP trunk or messaging account? The Bring-your-own-gateway plan connects it and you pay only platform fees; our team confirms your setup first.
Does the AI agent tell callers it’s an AI?
Yes. A disclosure plays before the AI agent speaks, and AI call review records whether it was played. You can set the wording on each agent.
Can the AI agent hand a call to a person?
Yes. Give the agent a transfer action and it can pass the call to an extension, a ring group, a phone number or a queue, as a warm or cold transfer.
Is there a mobile app for agents?
Yes. Agents can make and take calls on your business numbers, text, and work their callbacks from the Phonify mobile app. Contact us to get your team set up.
Does Phonify make me compliant?
It provides the tools: consent records, DNC checks, calling hours and STOP handling. Compliance with TCPA and carrier rules is still your responsibility.
Put your phone, dialer, SMS and email on one platform.
No credit card. Trial credits included.