Maya R. <maya@example.com>
Hi, thanks for the call on Monday. Could you send the quote we talked about? Also, does the price include new gutters?
Maya
Phonify platform
Phone, dialer, SMS and email, powered by AI.
Phonify gives you four products on one account: a business phone system, a dialer, two-way SMS and email. AI voice agents and AI call review run across them, on numbers from Phonify.
14-day trial · no credit card · set up in the browser
Numbers, IVR and ring groups. Pick a schedule, call the main line, press 1, 2 or 0.
Phone system
3 Numbers0 Unrouted1 Call flow2 Ring groups
You are the caller · Sam K.
Example Co.(555) 010-2000
Main menu
- (555) 010-2000
- Open · Mon–Fri 8–6
- IVR menu
| Key | Option | Goes to | Status |
|---|---|---|---|
| 1 | Sales | Ring group · Sales (4) | |
| 2 | Support | Voice AI agent · Support | |
| 0 | Operator | Voicemail · Front desk |
Ring group · Sales · ring all
- Alex L.Available
- Bri M.Available
- Chris K.On a call
- Dana P.Offline
Maya R.(555) 014-2231Example Roofing Co.
- Last disposition
- No answer · Sep 24
- Source
- Web form
Spring follow-up
- Maya R.Example Roofing Co.Queued
- Sam K.Example DentalQueued
- Priya N.Example Co.Queued
- Jordan L.Example StudioQueued
- Lee A.Example LogisticsQueued
Power mode: Dials the next lead as soon as you wrap up. Press Start campaign.
Agent script
“Hi Maya, this is Alex from Example Co. You asked about a roof quote last week. Is now a good time?”
- Confirm they still need the quote
- Offer Thursday or Friday for the visit
- Book it, then send the confirmation text
- Dialed
- 0
- Connected
- 0
- Voice drops
- 0
- Callbacks
- 0
Yesterday
Text sent · Alex L.
You:Hi Sam, Example Co. here. Your install is booked for tomorrow at 2 PM. Reply STOP to opt out.
Today
Text from Sam
Sam:Thanks! Can we move it to 3 PM?
support@example.com
Quote for the roof repair
Maya R. · maya@example.com · Assigned: Alex L.
- Call · Mon4 min · answered by Alex L.
- SMS · Yesterday"Email me the quote?"
- Email · TodayThis message
Write a reply, draft one with AI, or use a template.
AI call review
Maya R.
(555) 014-2231 · Inbound · Alex L. Recorded
- Alex L. · agentThanks for calling back, Maya. How can I help?
- Maya R. · callerI'd like someone to look at the garage roof this week.
- Alex L. · agentWe have Thursday at 10:30. Does that work?
- Maya R. · callerThursday works. Can you email the quote first?
Call analysisAI
- Outcome
- Callback set
- Sentiment
- Positive
- QA score
- 88 / 100
- Next step
- Send quote
Summary
Caller wants the garage roof inspected this week. Visit booked for Thu 10:30 AM; she asked for the quote by email before then.
Scorecard
- Greeting9
- Discovery8
- Next step set9
Text · Maya R.
Is Thursday still on?
AI suggestion Hi Maya, confirming Thursday 10:30 AM for the roof inspection. The quote is in your email.
Re: Roof quote
Hi Maya, thanks for your time today. The quote for the garage roof inspection is attached. See you Thursday at 10:30 AM.
AI draft
- Phone system
- Dialer
- SMS + MMS
- AI voice agents
- AI call review
Products
Four products. One account.
A business phone system, a dialer, two-way SMS and email, on the same numbers, contacts and call data.
Phone
Every call reaches the right person, day or night.
A business phone system on Phonify numbers: IVR menus, ring groups, business hours and voicemail, answered from the browser, a desk phone or the mobile app.
- IVR keypress menus, ring groups and business-hours routing
- Holidays and after-hours routing, with voicemail per extension
- Web phone over WebRTC, SIP desk phones and the mobile app
- Recording, warm and cold transfer, and conference
Phone system
3 Numbers0 Unrouted1 Call flow2 Ring groups
You are the caller · Sam K.
Example Co.(555) 010-2000
Main menu
- (555) 010-2000
- Open · Mon–Fri 8–6
- IVR menu
| Key | Option | Goes to | Status |
|---|---|---|---|
| 1 | Sales | Ring group · Sales (4) | |
| 2 | Support | Voice AI agent · Support | |
| 0 | Operator | Voicemail · Front desk |
Ring group · Sales · ring all
- Alex L.Available
- Bri M.Available
- Chris K.On a call
- Dana P.Offline
One setup wizard
Routing, hours, greetings and a test call in one flow.
AI after hours
Send a number, or only its after-hours calls, to an AI voice agent.
Caller ID
Show a local, rotating or fixed number from your pool.
Dialer
Five dial modes, one agent screen.
Preview, power, super power, predictive or outbound AI, set per campaign. Agents see the lead, the script and the softphone together, and wrap-up opens when the call ends.
- Switch a campaign’s dial mode without rebuilding it
- Local, rotating or fixed caller ID
- When no agent is free: hang up, play a voice drop or send to an IVR
- Internal DNC, national DNC and local calling hours checked before each call
Maya R.(555) 014-2231Example Roofing Co.
- Last disposition
- No answer · Sep 24
- Source
- Web form
Spring follow-up
- Maya R.Example Roofing Co.Queued
- Sam K.Example DentalQueued
- Priya N.Example Co.Queued
- Jordan L.Example StudioQueued
- Lee A.Example LogisticsQueued
Power mode: Dials the next lead as soon as you wrap up. Press Start campaign.
Agent script
“Hi Maya, this is Alex from Example Co. You asked about a roof quote last week. Is now a good time?”
- Confirm they still need the quote
- Offer Thursday or Friday for the visit
- Book it, then send the confirmation text
- Dialed
- 0
- Connected
- 0
- Voice drops
- 0
- Callbacks
- 0
Scripts beside the lead
An agent script with lead merge fields, on the call screen.
Callback queue
Scheduled callbacks wait in a queue with a “Call now” button.
Outbound AI
An AI agent works the list with no agents on the line and hands interested leads to your team.
SMS
Two-way texting your whole team can see.
SMS and MMS on the business numbers you already call from. Every reply lands in a shared inbox, next to that contact’s calls, voicemail and email.
- SMS and MMS: images, PDFs, audio or video up to 5 MB
- Assign, snooze, close and add internal notes
- Templates with merge fields and live unread counts
- Automatic STOP, START and HELP replies
Yesterday
Text sent · Alex L.
You:Hi Sam, Example Co. here. Your install is booked for tomorrow at 2 PM. Reply STOP to opt out.
Today
Text from Sam
Sam:Thanks! Can we move it to 3 PM?
Text from the call screen
Send a text or an email without leaving the call.
Team chat
Talk to teammates without leaving Phonify.
Priced per segment
Each SMS segment uses 0.01 credits.
Email that sits with your calls and texts.
Connect Gmail or your own SMTP server, write from templates, and keep each contact’s email on the same timeline as their calls and texts.
- Connect Gmail to read, reply and compose inside Phonify
- Or send through your own SMTP server
- Email templates with lead merge fields
- Send an email from the call screen
support@example.com
Quote for the roof repair
Maya R. · maya@example.com · Assigned: Alex L.
- Call · Mon4 min · answered by Alex L.
- SMS · Yesterday"Email me the quote?"
- Email · TodayThis message
Maya R. <maya@example.com>
Hi, thanks for the call on Monday. Could you send the quote we talked about? Also, does the price include new gutters?
Maya
Write a reply, draft one with AI, or use a template.
AI email alerts
New Gmail messages reach team chat with an AI priority, summary and suggested reply.
One timeline
Email sits with the contact’s calls, texts and voicemail.
Alerts where you work
Send Gmail alerts to your own chat or to a team channel.
AI
AI that answers, dials, hands off and reviews.
AI voice agents and AI call review run on the same numbers, campaigns and call data as your team, with guardrails set for each agent.
Answers your numbers
Send any number, or only its after-hours calls, to an AI voice agent.
Works your lists
Outbound AI campaigns dial with no agents on the line.
Hands off to people
Warm or cold transfer to an extension, ring group, number or queue.
Reviews the call
Transcript, summary, sentiment, QA score and a suggested outcome.
Triages email
Gmail alerts arrive with an AI priority, summary and suggested reply.
Stays inside the lines
A disclosure before the AI speaks, and only the lead fields you allow.
AI voice agents and outbound AI are on the Enterprise plan and use 0.06 credits per connected minute. See plans
AI · Voice agents
AI voice agents that answer, dial and hand off.
Write the prompt, choose what the agent may do mid-call, then point a number or an outbound campaign at it.
- Inbound: route a number, or only its after-hours calls, to the agent
- Outbound AI campaigns with no agents on the line
- Mid-call: warm or cold transfer, call redirect, or an HTTP request to your systems
- Personalised with lead fields, and only the ones you allow
Disclosure first
An AI disclosure plays before the agent speaks. Leave it blank to use the platform default.
Versions and rollback
Every save is a version. Publish an older one to roll the live prompt back.
Limits per agent
Set a maximum call length and a fallback transfer extension.
AI · Call review
Know what happened on a call without listening back.
Open a call in the AI call report for a redacted transcript, a summary, the customer’s sentiment and a QA score, with the outcome it suggests.
- Transcripts with card numbers, SSNs and other numbers redacted
- A summary, the customer’s sentiment and the objections raised
- A QA score out of 100 across seven categories
- A suggested outcome and the next follow-up
Compliance flags
Checks for the disclosure, recording notice, consent, DNC requests, abusive language and misleading claims.
Analyse on demand
Queue a recording for analysis straight from the report.
Find the call
Search the AI call report by number, type or campaign.
Platform
The network underneath, from one provider.
Phonify is your carrier: numbers, calling, texting and SIP come with your account.
Platform · Numbers
Local and toll-free numbers from Phonify.
Search by area code, pick a number and route it in the setup wizard. Phonify is the carrier, so there is no second account to manage.
- Search by area code and buy in the app
- $2.50 a month per local number, $5 per toll-free number
- Route to a user, ring group, IVR or AI voice agent
One setup wizard
Routing, hours, greetings and a test call in one flow.
Caller ID per campaign
Show a local, rotating or fixed number from your pool.
E911 addresses
Capture an emergency address for each user.
Platform · SIP trunking
Bring your desk phones, or your own trunk.
Every user gets SIP credentials for a desk phone or softphone, next to the web phone and the mobile app. Already have a SIP trunk? Our team can connect it.
- SIP credentials per user for desk phones and softphones
- WebRTC web phone and the mobile app on the same account
- Your own SIP trunk on the Bring-your-own-gateway plan
Bring your own gateway
Connect your own SIP trunk or messaging account and pay only platform fees.
Drops over your trunk
Send ringless voicemail through a SIP gateway you connect.
Set up with our team
We confirm your trunk settings before you switch.
Platform · Mobile app
Your office, in your pocket.
The Phonify mobile app puts an agent’s business line on their phone, so calls, texts and callbacks go with them.
- Make and take calls on your business numbers
- Texts and the shared inbox, with notifications
- Callbacks with lead details, and your status one tap away
Your business line
Calls use your business number, not your personal one.
Notifications
Incoming calls and new texts reach your phone.
Presence
Set your status from the app, and your team sees it.
Platform · Ringless voicemail
Leave the message without ringing the phone.
Run drop campaigns against your lists with a recorded voice template, then check the delivery report.
- Drop campaigns and lists
- Voice templates
- Delivery reports
Your own SIP gateway
Send drops through a SIP trunk you connect.
Partner API
Send drops from your own systems through the partner API.
Priced per drop
Each drop uses 0.02 credits.
Platform · Reports
See it live, then dig in.
Watch live calls and agent status as they happen, then open the call data, recordings and AI call review behind them.
- Live calls and agent status
- Call data with recordings and the AI call report
- IVR logs and caller ID name lookups
Attendance
Attendance and login history for every agent.
Callbacks
Every scheduled callback in one report.
Upload history
A record of every list upload.
At a glance
What’s included, and what’s coming
Plans differ in what they unlock. The pricing page shows which plan includes what.
Available today
- Phone: numbers, IVR menus, ring groups, business hours and voicemail
- Dialer: preview, power, super power, predictive and outbound AI
- Two-way SMS and MMS in a shared inbox, with STOP/START/HELP replies
- Email through Gmail or your own SMTP server, with templates
- AI voice agents for inbound numbers and outbound campaigns
- AI call review: transcripts, summaries, sentiment and QA scores
- AI priority, summary and suggested reply on Gmail alerts
- Local and toll-free numbers, searched and bought in the app
- SIP credentials per user; your own trunk on the BYO plan
- The Phonify mobile app for agents
- Ringless voicemail campaigns and delivery reports
- Live and historical reports
- Consent ledger, internal and national DNC, local calling hours
- Authenticator-app 2FA and trusted-IP allow-lists
On the roadmap
- ComingAdaptive predictive pacingA pacing engine that adjusts dialing to answer and agent free-up rates. It runs in shadow mode today; predictive campaigns dial at the ratio you set.
- ComingNative CRM syncUntil then, every saved outcome can reach your CRM through a signed webhook.
Put your phone, dialer, SMS and email on one platform.
No credit card. Trial credits included.