Phonify Privacy Policy

1. Summary of Key Points

These highlights summarize the Privacy Notice. You can read full details in the sections below.

What personal information do we collect?

We collect the information you provide (such as name, email, phone number, payment data, business details), data generated when using Phonify (such as call logs, call recordings, SMS activity, device info), and data from integrations you authorize.

Do we process sensitive personal information?

We do not process sensitive personal information (e.g., racial/ethnic data, religion, health data).

Do we collect information from third parties?

Yes — only when you connect integrations (Google, CRM systems).
We do not purchase or scrape personal information from third parties.

Do we share personal information?

We do not sell your information. We share data only with service providers necessary to operate Phonify (e.g., Stripe for payments, cloud hosting, AI processing providers like OpenAI). We never share or sell mobile numbers for marketing.

Do we use AI?

Yes. Phonify uses AI to power features like call speech synthesis, summaries, insights, and script generation. Your input/output may be processed by AI service providers under strict confidentiality and security obligations.

How do we keep information safe?

We use industry-standard security controls, but no system can guarantee 100% protection.

What are your rights?

U.S. residents may request access, deletion, corrections, or opt-outs, depending on state law.

2. What Information Do We Collect?

1. Personal Information You Provide

We collect information you voluntarily provide, such as:

• Name
• Email
• Phone number
• Business name, role, and other professional details
• Payment data (handled securely by Stripe)
• Login credentials
• SMS content and metadata
• Call log details (made through Phonify only)
• Call recording data (recorded through Phonify only)

If you connect external services (Google, CRM apps), we may collect authorized data such as:

• Contacts
• Calendar events
• CRM records
• Activity sync data

2. Mobile App Permissions

When using the Phonify mobile app, we may request permission to access:

• Microphone (for calls)
• Contacts (optional syncing for calling/texting)
• Camera (profile photo, attachments)
• Device storage/media
• Call management
• Push notifications
• Bluetooth (if applicable)

You may disable permissions in your device settings.

3. Information Automatically Collected

We collect technical data such as:

• IP address
• Device type, OS version, hardware model
• Browser type
• Device identifiers
• App activity logs
• Location (approximate or precise, depending on settings)
• Crash logs
• Usage metrics
• Interaction data

We use cookies, pixels, and similar technologies for security, analytics, and product optimization.

3. How Do We Process Your Information?

We process your data to:

• Provide and operate Phonify's calling, VoIP, SMS, and communication services
• Create and manage your user account
• Enable AI-generated call summaries, insights, and scripts
• Support integrations (Google, CRM, etc.)
• Process payments via Stripe
• Provide customer support
• Respond to inquiries
• Send service, security, and administrative communications
• Improve and optimize Phonify's performance
• Detect and prevent fraud or misuse
• Comply with legal obligations

4. Legal Basis (U.S. Applicable Laws)

We process your information because it is necessary to:

• Provide the services you signed up for
• Operate our business
• Comply with U.S. laws
• Improve and secure our platform
• Process your requests
• Manage billing and account administration
• Operate integrations you authorize

We do not engage in automated decision-making that produces legal effects.

5. When and With Whom Do We Share Your Personal Information?

We do not sell or trade personal data.

We may share your information with service providers, including:

• Cloud hosting providers (AWS, similar)
• Payment processors (Stripe)
• AI service providers (e.g., OpenAI)
• Analytics tools
• SMS carriers / telecom providers
• CRM or integration partners (only when you connect them)

These vendors are contractually required to protect your data and use it only to perform their services.

We do not share SMS or mobile numbers with any third parties for marketing.

6. Do We Use Cookies and Tracking Technologies?

Yes — for security, analytics, and improving the user experience.

You may control cookies through your browser preferences.

7. AI Features and Data Processing

Phonify provides AI features such as:

• Call summaries
• Message suggestions
• Insights and analytics
• Script generation
• Speech synthesis

Your inputs and outputs may be processed by trusted AI service providers. We enforce strict limits on use, retention, and confidentiality in line with our agreements.

You may opt out of AI features at any time by contacting support.

8. How Long Do We Keep Your Information?

We retain data only as long as necessary to:

• Provide services
• Comply with legal, accounting, or regulatory obligations
• Resolve disputes
• Enforce agreements

Call recordings, call logs, and SMS history may have configurable retention settings inside Phonify.

9. How Do We Keep Your Information Safe?

We implement technical and organizational safeguards, including:

• Encryption
• Access controls
• Secure hosting environment
• Regular audits and monitoring
• Internal policies and incident response plans

However, no online system is 100% secure.

10. Minors

Phonify is not intended for anyone under 18.

We do not knowingly collect information from minors.

11. Your Privacy Rights (U.S. Residents)

Depending on your state, you may have the right to:

• Know whether we process your information
• Access your personal data
• Request corrections
• Request deletion
• Obtain a copy of your data
• Opt out of targeted advertising or tracking
• Opt out of profiling (if applicable)
• Not face discrimination for exercising your rights

To submit a request, email info@phonify.app.

Verification may be required.

Authorized agents may act on your behalf with written permission.

12. Do Not Track (DNT)

We currently do not respond to DNT browser signals due to lack of standards.

13. Shine the Light (California Residents)

Phonify does not disclose personal information to third parties for their direct marketing.

14. Updates to This Privacy Notice

We may update this Privacy Notice periodically.

A revised date will indicate the latest version.

15. How to Contact Us

Fintech Holdings LLC

1010 Broadway

Woodmere, NY 11598

United States

Email: info@phonify.app

16. How to Review or Delete Your Information

To request access, updates, or deletion of your personal data, contact: info@phonify.app