Basic
RecommendedPerfect for small teams looking for reliable communication tools.
$9.90/user/mo
Includes 200 credits
- Web phone and phone system
- Shared inbox for calls, texts, voicemail and email
Built on Phonify · Support teams
Answer faster, even after hours.
The Phonify phone system, SMS and email in one inbox: route numbers to ring groups, an IVR or an AI voice agent, follow business hours and holidays, and keep every conversation on one timeline.
14-day trial · no credit card · set up in the browser
Your Phonify stack
The Phonify products support teams use
The phone system answers; the shared inbox keeps every conversation together.
- Core
Phone
IVR menus, ring groups, business hours, holidays and voicemail per extension.
See Phone on the product page - Core
SMS
Two-way SMS and MMS in the shared inbox: assign, snooze, close and add notes.
See SMS on the product page - Core
Email
Gmail or SMTP email on the same contact timeline as calls and texts.
See Email on the product page - Also included
Dialer
A callback queue for the customers you promised to call back.
See Dialer on the product page AI for support
- Send a number’s after-hours calls to an AI voice agent that can hand off to an extension, ring group or queue.
- AI-handled calls come with a summary, the customer’s sentiment and a suggested outcome.
- Gmail alerts reach team chat with an AI priority, summary and suggested reply.
Voice AI agents and outbound AI are on the Enterprise plan and use 0.06 credits per connected minute. How AI works in Phonify
Problem → fix
What changes with Phonify
Problem
Calls ring one desk until the caller gives up.
Fix
Ring groups, IVR or AI
Route each number to a ring group, an IVR menu or an AI agent.
Problem
After-hours calls go nowhere.
Fix
Hours and holidays
Business hours and holiday schedules hand calls to after-hours routing: voicemail, an IVR or an AI agent.
Problem
Agents pick up with no context.
Fix
The whole history
The contact timeline shows past calls, texts, voicemail and email, and AI-handled calls come with an AI summary.
Workflow
A recommended support setup
One wizard per number, then answer from the inbox.
Add a number
Pick a local or toll-free number from Phonify, then run the setup wizard.
Set your hours
Add business hours, holidays and after-hours routing, then place a test call.
Answer from the inbox
Calls, texts, voicemail and email land on one timeline; AI-handled calls come with a summary.
Features
What support teams rely on
Routing
To a user, ring group, IVR or AI agent.
Business hours and holidays
With after-hours routing.
Voicemail in the inbox
Greetings and voicemail per extension.
Full contact timeline
Calls, texts, voicemail and email together.
AI summaries
On AI-handled calls, with sentiment and a suggested outcome.
Answer from your phone
Take calls and texts on your business numbers in the Phonify mobile app.
Recommended plan
Start on Basic
Basic covers the web phone, inbox and phone system your team answers from.
Want an AI voice agent answering after hours? Enterprise adds outbound AI and AI voice agents.
Every plan includes credits. Calls, texts and drops draw from them at published rates.
Compare all plans and credit ratesFAQ
Questions, answered
Can calls route differently after hours?
Yes. Set business hours and holidays on a number and choose where calls go outside them: voicemail, an IVR or an AI agent.
Where does voicemail go?
Into the shared inbox, on the caller’s contact timeline next to their calls, texts and email.
What is in an AI call summary?
For calls in the AI call report: a transcript with card numbers and SSNs redacted, a summary, sentiment, a seven-category QA score and a suggested call outcome.
What do phone numbers cost?
$2.50 per local number and $5 per toll-free number each month.